Shipping policy
Shipping Policy
We aim to deliver your order as quickly and smoothly as possible.
Processing Time
All orders are processed within 1–3 business days. During peak periods or promotions, processing times may be slightly longer.
Shipping Times
Estimated delivery times (from dispatch):
- Domestic Standard: up to 8 working days
- Domestic Express: up to 5 working days
We are not currently shipping internationally.
Please note that shipping times may vary depending on your location and external factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your delivery.
Delays
We are not responsible for delays caused by couriers or unforeseen circumstances, but we will always do our best to assist you.
Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Please leave a phone number with your order to ensure a smooth delivery.
If you have any questions about your shipment, please contact us at nerissaswim@gmail.com.